Returns & Refunds Policy
At The Wee Dug Co., we want you (and your dug!) to be totally happy with every order. If something isn’t right, we’re here to help.
Treats – Non-Returnable
For safety and hygiene reasons, we cannot accept returns or exchanges on any treats, including:
Natural treats
Bakes
Nibbles
Chews
Paté
Any food items
Once they leave us, they can’t come back — even if unopened. Please double-check your order before completing your purchase.
Faulty or Damaged Items
If your order arrives faulty, damaged, or incorrect, please contact us within 14 days of receiving it.
We will happily:
Replace the item
Offer store credit
Or provide a refund
Please include your order number and a photo of the issue so we can sort it quickly.
Returns on Accessories
Non-food products such as:
Leads
Collars
Harnesses
Jobbie Clips
Tags
Apparel
may be returned within 28 days, provided they are:
Unused
In original condition
In original packaging
Buyers are responsible for return postage unless the item is faulty.
How to Start a Return
Email us at: theweedugco@gmail.com
Include:
Your name
Order number
Item(s) you want to return
Photo of any fault (if applicable)
We’ll get back to you as fast as possible with the next steps.